Update to Our Valued Partners:
These are challenging times as the world responds to the COVID-19 (Coronavirus) pandemic and TD Bank is working hard to minimize any distruptions. Our top priority is the health and well-being of our Customers, Colleagues and Partners.
We plan on keeping you updated on some of the ways we are working to keep your business needs first and how TD Bank is responding to the challenges of Coronavirus. We have comprehensive business continuity plans in place to address a variety of situations, including pandemics. Our business regularly reviews, tests and updates these plans to be as prepared as possible.
Currently, we are closely monitoring the developments related to Coronavirus, and our offices and call centers are following the guidelines, information and updates from public health organizations. These include the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC).
For Our Customers: Customers will continue to have 24/7 access to their accounts as they normally do at www.MyOnlineAccount.net. If they need further support or special assistance due to COVID-19, they can contact our Customer Service call centers, which are still open and operating. However, due to increase call volumes during this time they may experience longer than normal hold times. Latest updates on COVID-19 Learn more.
We will continue to provide updates and discuss how we can assist you during this challenging time. We recognize things are moving quickly and will continue to provide updates as they become available.
Supporting our most vulnerable communities
Together with the TD Charitable Foundation, we've made a donation to the National Association of Community Health Centers. These funds will be shared among healthcare centers in the most at-risk communities.
Our donation will help with:
- Supporting services being delivered around COVID-19 such as screening, testing and referral efforts
- Eduation and outreach to support preventive efforts, while ensuring patients are receiving the care they need
- Social intervention and support such as transportation, case management and addressing health risks associated with social isolation