What’s in Store
for Retailers?

The retail landscape is constantly evolving–which is why it's important we continually monitor the pulse of the consumer.

When we conducted our first Retail Experience Index survey over two years ago, we took a look at the behavior of shoppers and the trends that were having an impact on retailers.

Much has changed since then, which is why we brought the Retail Experience Index back for 2020–to find out exactly who's shopping and spending the most today, their paths to purchase and so much more.

Turn insights into action

Our consumer trends research is opening new doors for retailers in a number of ways. Here’s what we focused on:

  • Spending by Generation
  • Shopper Loyalty
  • Consumer Research
  • State of the Industry: Furniture

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Which shoppers spend more?

0 With card.
0 Without card.

Nearly $700 more!

major purchases



open to financing



View our Media Gallery for all of the resources you need to tell the Retail Experience Index story.

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